Terms of service

Playcation — Terms & Conditions

(Rental Agreement)

1. About These Terms

These Terms & Conditions ("Terms") govern the rental of toys and equipment ("Items") from Playcation ("we," "us," "our") to the customer ("you," "your," "Renter"). By completing a booking on our website, you agree to be bound by these Terms.

2. The Rental

2.1 Items are rented for a fixed period selected at checkout (e.g. 3 Days, 2 Weeks, 6 Weeks, 8 Weeks, or as otherwise offered on the product page).

2.2 The rental period begins on the agreed drop-off date and ends on the agreed pickup date, as confirmed at booking or by later arrangement with us.

3. Delivery and Pickup

3.1 You are responsible for ensuring a safe, dry, and accessible location is available for drop-off and pickup at the agreed time.

3.2 If you are not home at the agreed time and have not arranged a safe location for the Item to be left, we will attempt to contact you to reschedule. Where re-delivery cannot be completed successfully, your order may be cancelled and your order refunded.

3.3 If an Item is left in a location you nominated as safe, and it is subsequently lost, stolen, or damaged as a result of that location, we will liaise with you to discuss remediation. Where we cannot come to an agreement, we may choose to pursue damages.

4. Condition of Items

4.1 Items are provided in good, clean, and safe working condition at the time of drop-off.

4.2 You agree to return Items in the same condition, subject to reasonable wear and tear.

4.3 Cosmetic damage. Playcation does not pursue customers for costs relating to minor cosmetic damage arising from normal, reasonable use during the rental period. This includes scuffs, scratches, minor paint wear, fading.

4.4 This cosmetic damage waiver does not extend to:

Damage caused by misuse, negligence, or use inconsistent with the Item's intended purpose
Structural, mechanical, or functional damage that affects the Item's safety or usability
Loss, theft, or failure to return the Item

5. Safety

5.1 Many Items are intended for use by children. You are responsible for ensuring the Item is used under appropriate adult supervision and in accordance with any age recommendations, safety instructions, or warnings provided with the Item.

5.2 You agree to inspect the Item upon drop-off and notify us immediately of any visible damage, defect, or safety concern before use.

5.3 To the maximum extent permitted by law, Playcation is not liable for injury arising from use of the Item, except where such injury results from our negligence or a failure to meet a consumer guarantee under the Australian Consumer Law.

6. Loss, Theft, and Non-Cosmetic Damage

6.1 You are responsible for an agreed upon replacement or repair cost of an Item that is lost, stolen, or damaged beyond the cosmetic wear described in Section 4. Remediation costs will never exceed the full retail purchase price from Australian stockists.

7. Cancellations and Changes

7.1 If you cancel a booking with less than 24 hours' notice before the scheduled drop-off, Playcation will refund the amount paid, less a $10.00 AUD restocking fee. Cancellations made with more than 24 hours' notice will be refunded in full.

7.2 We reserve the right to cancel or reschedule a booking due to unforeseen circumstances (e.g. Item unavailability, illness, extreme weather), in which case you will be offered a full refund or an alternative date.

8. Payment

8.1 Full payment is required at the time of booking via our website checkout.

8.2 Additional fees may apply in certain circumstances, including late cancellation (see Section 7.1), late return, or damage beyond normal wear and tear (see Section 4.4). Applicable amounts are set out in the relevant section.

9. Late Returns

9.1 If an Item is not made available for collection at the agreed end of the rental period, we will contact you to arrange a new collection, allowing a 7-day grace period. If we cannot collect the Item within the grace period, we will treat the Item as lost and pursue the full replacement cost from you, in accordance with Section 6.

10. Liability and Indemnity

10.1 To the extent permitted by law, Playcation's liability for any loss or damage arising from the rental is limited to the value of the booking fee paid, except where such limitation is not permitted under the Australian Consumer Law.

10.2 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law that cannot lawfully be excluded.